Payment & Refund Policy

Last Updated: September 15, 2026

This Payment & Refund Policy outlines the financial terms applicable to institutions subscribing to the EduQuip ERP platform (developed by BR Softwares), as well as critical disclaimers regarding end-user transactions processed through our integrated payment gateways.

1. SaaS Subscription Billing

EduQuip operates strictly on a prepaid Software as a Service (SaaS) subscription model. Access to the platform is granted for the duration of the billing cycle (monthly, quarterly, or annually) paid in advance.

Non-Refundable: All SaaS subscription fees are non-refundable. If an institution chooses to cancel their subscription prior to the end of their current billing cycle, they will retain access until the cycle concludes. No prorated refunds will be issued for partial months or unused time under any circumstances.

2. Customization & Implementation Fees

Institutions may request custom module development, legacy data migration, or specialized onboarding services. These services are billed as one-time setup or development fees.

Once work has commenced or the onboarding process has been initiated by our technical team, these customization and implementation fees become strictly non-refundable. The client acknowledges that these fees compensate for dedicated engineering time and resources.

3. End-User/Parent Transactions (Important)

EduQuip provides the technological infrastructure to integrate third-party payment gateways (such as CCAvenue, Razorpay, BillDesk) into the school's portal, allowing parents to pay tuition and transport fees online.

Direct Remittance to Schools: All funds processed through these integrated gateways are routed directly into the designated merchant account of the respective Educational Institution. EduQuip and BR Softwares do not hold, manage, or intercept end-user tuition funds.

End-User Refunds: Because EduQuip does not collect these funds, parents seeking a refund for school fees, transport dues, or erroneous transactions must contact their School's Administration/Accounts department directly. BR Softwares cannot issue refunds to parents, nor can we reverse transactions on behalf of the school.

4. Billing Disputes & Errors

If an institution believes they have been erroneously billed for their SaaS subscription (e.g., an accidental double charge on their invoice), they must notify our billing department in writing within seven (7) days of the transaction.

Upon verification of a legitimate billing error originating from our invoicing system, BR Softwares will issue a refund or a credit towards the next billing cycle, at the client's discretion.

5. Account Suspension & Termination

BR Softwares reserves the right to suspend or terminate an institution's access to the EduQuip platform immediately in the event of non-payment of subscription dues or a material breach of our Terms & Conditions.

In the event of an account suspension or termination due to a violation of our terms, no refunds will be provided for any remaining prepaid subscription period.